Privacy Policy

1. Information We Collect

Personal Information

• Name, email address, phone number, physical address
• Payment information when booking simulator time, memberships, or events
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication

• Records of inquiries and service requests
• Booking details, reservations, and preferences
• Service history, simulator usage, and feedback

2. How We Use Your Information

We use collected data for:

• Providing and improving our indoor golf simulator services
• Processing bookings, memberships, and payments
• Communicating regarding reservations, updates, and support
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including booking confirmations, reminders, and customer support updates.

Opt-In & Consent

• Messages are only sent after explicit opt-in
• Timestamped records of consent are maintained
• We comply with TCPA and all applicable laws

Opt-Out Instructions

• Reply STOP at any time to cancel
• A confirmation message will follow
• No further messages will be sent unless you re-opt in

Message Frequency & Content

• Message frequency varies
• Messages relate only to your bookings or services
• No promotional messaging without explicit consent

Help & Support

• Reply HELP or contact us at contact@21foregolf.com

Carrier Info

• Message/data rates may apply
• Carriers are not liable for delays

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors (such as SMS platforms or customer service providers) is permitted only for operational purposes. All SMS opt-in data remains confidential.

4. Information Sharing & Disclosure

We do not sell or rent personal information.

We may share information with:

Service Providers

• Payment processors
• Booking/scheduling platforms
• SMS delivery providers
• Website analytics and advertising platforms (Google, Meta/Facebook, and Microsoft Clarity), as described in Cookies & Tracking below

Legal Compliance

• If required by law or legal process

Business Transfers

• In case of sale or acquisition

5. Data Security

We implement:

• Encryption
• Secure access controls
• Regular security audits
• Staff training
• Backup systems

6. Cookies & Tracking

We use cookies to:

• Improve website performance
• Analyze traffic
• Enhance user experience

Third-Party Analytics & Advertising Technologies

Our website uses the following third-party services. Each one sets cookies or uses similar technologies (such as pixels, tags, and scripts) to collect information about your device, your IP address, and how you interact with our site. These providers process that information under their own privacy policies.

• Google Analytics and Google Ads (Google LLC). We use Google Analytics to measure website traffic and usage, and Google Ads to measure conversions and deliver and improve our advertising, which may include remarketing to people who have visited our site. Learn how Google uses data from sites that use its services at policies.google.com/technologies/partner-sites. You can opt out of Google Analytics with the Google Analytics opt-out browser add-on and manage personalized advertising in your Google Ads Settings.
• Meta Pixel (Facebook Pixel) (Meta Platforms, Inc.). The Meta Pixel lets us measure the effectiveness of our advertising on Facebook and Instagram, understand the actions visitors take on our site, and show ads to people who have visited our site or who are similar to them. When you submit a form on our site, we also send Meta a record of that submission directly from our server through Meta’s Conversions API. That record includes a hashed (encoded) version of your email address, phone number, and name, together with your IP address, browser information, the page you submitted from, and the identifiers stored in Meta’s cookies, so that we can measure advertising conversions even when browser-based tracking is unavailable. If you have a Facebook or Instagram account, Meta may associate this information with your account. Read Meta’s Privacy Policy and manage your Facebook ad preferences.
• Microsoft Clarity (Microsoft Corporation). We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products and services. Website usage data is captured using first- and third-party cookies and other tracking technologies to determine the popularity of products and services and online activity. Additionally, we use this information for site optimization, fraud and security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Managing Cookies & Tracking

Most browsers let you block or delete cookies through their settings. Blocking cookies may affect how parts of our website work. You can also opt out of interest-based advertising from many participating companies through the Digital Advertising Alliance and the Network Advertising Initiative.

7. Your Rights

You may:

• Access or update your data
• Opt out of emails
• Opt out of SMS (reply STOP)
• Request deletion of your data

To exercise any of these rights, contact us using the details in Contact Us below. We may need to verify your identity before acting on your request.

8. Third-Party Links

We are not responsible for third-party websites linked from our site.

9. Policy Updates

Updates will be posted on this page with a revised effective date.

10. Contact Us

Questions about this policy? Send us a message and we will get back to you.